Return Eligibility

• Items must be returned within 30 days of receipt in their original packaging.
• Sale items, gift cards, and final sale items are not eligible for return.
• We do not accept returns for items purchased from another retailer. Only items bought directly from our website are eligible for return.

Return Process

• To initiate a return, please contact us at info@aeternahair.com with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to send your item back to us.

Return Shipping

• Return shipping costs are covered by us. We will provide a prepaid return shipping label.

Return Processing Time

• Once we receive your return and inspect the item, we will process your return within 5-7 business days.

Refunds

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days after the return has been processed.

Contact Us

• If you have any further questions or concerns, please don't hesitate to contact us at info@aeternahair.com