Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates and Estimates

• We offer various shipping options to meet your needs:
• Standard Shipping (3-5 business days): Free for orders over $50 after discounts are applied.
• Expedited Shipping (2-3 business days).

Shipping Restrictions

• We do not ship to Canada, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and all other U.S. territories at this time. We apologize for any inconvenience this may cause.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier's website.

Shipping Address

• Please ensure that all shipping information is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us at info@aeternahair.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.